Zaycon Fresh is GONE: How to get your money back

As of June 25, Zaycon Fresh has suspended business operations. Here’s the text of the email and text message many customers received this week:

It is with deep regret that we inform you that as of June 25th, we are suspending business operations.

Zaycon Fresh has put forth monumental efforts to endure recent challenges but conditions are such that this suspension is necessary.

Updates will be forthcoming as we are able to provide them.

Thank You,

Zaycon Fresh

For questions email: questions@zayconfresh.com.

As of today (6/27), everything Zaycon Fresh is shut down. The website is completely gone. Their Facebook page is gone. The Facebook pages of employees working with social media influencers and bloggers are gone. And I’m hearing that emails sent to the address listed above are bouncing.

No one knows for sure what their plan is for the future or exactly why they shut down.

Here’s what we do know:

As of right now, Zaycon Fresh is no longer in business. This means that any orders you have placed, and paid for, will not be delivered. Your task at this point is to take action TODAY to try to get your money back.

IF YOU HAVE MEAT SCHEDULED FOR DELIVERY THIS WEEK:

Chances are your meat is not coming, but I have heard that there are drivers around the country who have decided to continue with their delivery until the meat runs out. I suggest you drive by your delivery location at the allotted time, even if you received a text telling you that your delivery is cancelled on the off chance your driver is going to show up, but only if it’s convenient for you to do so. Don’t take time off work or drive an hour.

IF YOU HAVE PLACED AN ORDER FOR MEAT TO BE DELIVERED IN THE FUTURE:

Your meat ain’t comin’ and there’s no indication that Zaycon Fresh has any intention of refunding your money themselves.

Your only recourse at this point is to file a dispute with your bank, credit card company, or PayPal. You need to dispute the charge due to non-fulfillment and you need to do it NOW.

But here’s where things get tricky. Bank and CC companies are handling this situation differently as Zaycon hasn’t technically failed to fulfill yet, especially if your delivery date is in the future. The hard part with filing a dispute with your Zaycon purchase is that you paid when you placed your order and are picking up months in the future. So, when does your 90 day right to dispute start? When you paid the money or when the product was to be delivered?

So, some companies are seeing that Zaycon is down and crediting accounts regardless of the date thing. Some companies are telling customers that they have to wait to file the dispute until after the scheduled delivery date. And some companies are claiming that your 90 days started when you paid, so the 90 days have already passed if you paid for your order in the winter.

And I strongly suggest you go back through your emails and print off all the receipts from Zaycon, including the one you received when you placed your order and the ones you received that rescheduled your delivery date. You need to keep documentation on Zaycon’s non-fulfillment in case they come back and dispute your dispute.

And this leads to my last recommendation: Even if your bank or credit card company credits your account for your Zaycon purchase today, KEEP ALL THE ZAYCON EMAILS as the party isn’t finished yet. Zaycon Fresh could dispute all these chargebacks and you may need to demonstrate your case WITH PAPER. And since the Zaycon Fresh site is gone, all you have are your emails and text messages (keep screen shots of those as well).

On a personal note, I’m sorry that this has happened especially to those of you who spent a bunch of money on meat that is not coming. I’ve worked with Zaycon Fresh for over seven years and until just recently, they have been nothing but fair, honorable, and a pleasure to promote.

I know that this type of stuff happens all the time in business and it’s always to innocent ones who get screwed when it all hits the fan. I’m particularly frustrated and frankly offended that Zaycon continued to promote sales even when they must have known that they were going to shutter things up without notice. Taking advantage of your loyal customer base isn’t the right way to handle a financial disaster.

Feel free to ask any questions in the comments or you can email me at angela@frugallivingnw.com. I can’t do anything to help you get your money back from Zaycon (the company owes me a ton of money and I lost hundreds in referral credit that I rightfully earned), but I’m happy to give suggestions on how to find resolution with your bank or credit card company.

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